Claiming Phone Insurance with Verizon: A Complete Guide

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When you purchase a new phone from Verizon, they offer you phone insurance as an additional service. This insurance protects your phone from accidental damage, loss, and theft. If something happens to your phone, you can claim your insurance and get it covered. But the process of claiming phone insurance from Verizon can be confusing for some people. In this article, we will guide you through the entire process of claiming phone insurance with Verizon.

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Understanding Verizon Phone Insurance

Before we dive into the process of claiming phone insurance with Verizon, let’s understand what Verizon Phone Insurance is and what it covers.

Verizon offers two types of phone insurance: Total Mobile Protection and Total Equipment Coverage. Total Mobile Protection is more comprehensive and it covers accidental damage, loss, and theft. Total Equipment Coverage only covers accidental damage and it is cheaper than Total Mobile Protection.

When you purchase phone insurance from Verizon, you pay a monthly fee. The fee varies depending on the type of insurance you choose and the value of your phone. Total Mobile Protection costs $15 per month for smartphones and $10 per month for basic phones. Total Equipment Coverage costs $9 per month for smartphones and $7 per month for basic phones.

Now that you understand Verizon phone insurance, let’s move on to the process of claiming it.

How to Claim Phone Insurance with Verizon

If you need to claim your phone insurance with Verizon, follow these steps:

  1. Report the damage, loss, or theft to Verizon as soon as possible. You can do this online or by calling their customer service number at 1-800-922-0204.
  2. Verify that you are eligible to make a claim. To be eligible, you must have active phone insurance with Verizon, and you must not have made more than two claims in the last 12 months.
  3. Pay the deductible. When you make a claim, Verizon charges a deductible. The deductible varies depending on the type of insurance you have and the value of your phone. For Total Mobile Protection, the deductible ranges from $29 to $249. For Total Equipment Coverage, the deductible ranges from $19 to $149.
  4. Get your phone repaired or replaced. After you pay the deductible, Verizon will either repair your phone or send you a replacement. The replacement phone may be new or refurbished.

FAQ

1. What does Verizon phone insurance cover?

Verizon phone insurance covers accidental damage, loss, and theft. Total Mobile Protection covers all three, while Total Equipment Coverage only covers accidental damage.

2. How much does Verizon phone insurance cost?

The cost of Verizon phone insurance varies depending on the type of insurance you choose and the value of your phone. Total Mobile Protection costs $15 per month for smartphones and $10 per month for basic phones. Total Equipment Coverage costs $9 per month for smartphones and $7 per month for basic phones.

3. How do I make a claim with Verizon?

To make a claim with Verizon, report the damage, loss, or theft to Verizon as soon as possible. You can do this online or by calling their customer service number at 1-800-922-0204. Verify that you are eligible to make a claim, pay the deductible, and get your phone repaired or replaced.

4. What is the deductible for Verizon phone insurance?

The deductible for Verizon phone insurance varies depending on the type of insurance you have and the value of your phone. For Total Mobile Protection, the deductible ranges from $29 to $249. For Total Equipment Coverage, the deductible ranges from $19 to $149.

5. Can I claim my Verizon phone insurance if I lose my phone?

Yes, if you have Total Mobile Protection, you can claim your Verizon phone insurance if you lose your phone. Total Equipment Coverage only covers accidental damage, so it does not cover loss.

Conclusion

Claiming phone insurance with Verizon can seem like a daunting task, but it is actually a straightforward process. Just make sure you report the damage, loss, or theft as soon as possible, verify that you are eligible to make a claim, pay the deductible, and get your phone repaired or replaced. With this guide, you should be able to claim your Verizon phone insurance with ease.

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