Everything You Need to Know About Verizon Phone Insurance Claim

Verizon is one of the leading phone service providers in the US, offering its customers several insurance options to protect their devices from any damages or loss. If you have a Verizon phone insurance plan and need to file a claim, this article will guide you through the process.

Understanding Verizon Phone Insurance Plans

Verizon offers two types of insurance plans – Total Mobile Protection (TMP) and Total Equipment Coverage (TEC). TMP covers your device against loss, theft, damage, and post-warranty defects, while TEC only covers damage and defects. Both plans have a $49 deductible for each claim and offer same-day screen repairs for select models.

Here are some FAQs about Verizon phone insurance plans:

How do I activate my insurance plan?
You can activate your plan within 30 days of purchasing your device by signing up on Verizon’s website or through the My Verizon app.
How much does Verizon phone insurance cost?
TMP costs $15 per month per device, while TEC costs $11 per month per device.
Can I cancel my insurance plan?
You can cancel your plan at any time by contacting Verizon customer service. However, you won’t be able to reactivate the same plan once canceled.

Filing a Verizon Phone Insurance Claim

If your device is lost, stolen, or damaged, here’s how you can file a claim:

Step 1: Check Your Eligibility

Before filing a claim, make sure you’re eligible by checking the following:

  • Your device is covered under your insurance plan
  • You have an active Verizon account with the same phone number as the device
  • You haven’t exceeded the maximum number of claims allowed under your plan (2 claims per 12 months for TMP and 3 claims per 12 months for TEC)

Step 2: File a Claim Online or by Phone

You can file a claim online by visiting Verizon’s website and logging into your account. Alternatively, you can file a claim by phone by calling 1-866-406-5154. Make sure you have your device’s IMEI, serial number, and a description of what happened ready when filing the claim.

Step 3: Pay the Deductible

If your claim is approved, you’ll need to pay the deductible before Verizon can process your claim. The deductible amount depends on your insurance plan and the type of device you have. You can pay the deductible online or by phone.

Step 4: Receive Your Replacement Device

Verizon will either repair or replace your damaged or lost device with a new or refurbished one, depending on the availability of the device. You can choose to have the replacement device shipped to you or pick it up at a Verizon store.

Verizon Phone Insurance Claim FAQs

Here are some frequently asked questions about filing a Verizon phone insurance claim:

How long does it take to receive a replacement device?
It typically takes 2-3 business days to receive a replacement device via standard shipping, or you can choose to have it expedited for an additional fee.
What if I’m not happy with my replacement device?
If you’re not satisfied with your replacement device, you can return it within 14 days of receiving it for a refund, minus any applicable fees.
What if my lost or stolen device is found after filing a claim?
If your lost or stolen device is found after filing a claim, you must return the replacement device to Verizon within 10 days or be charged the full retail price of the device.


Filing a Verizon phone insurance claim can be a hassle, but having insurance can save you from expensive repair and replacement costs. Make sure to read the terms and conditions of your insurance plan carefully and follow the steps outlined in this article to file a successful claim.