Accidents happen, and when it comes to your Sprint mobile device, you want to make sure you’re covered. Filing an insurance claim is the best course of action to get your device repaired or replaced. This guide will provide you with a step-by-step process of filing an insurance claim for Sprint.
Understanding Sprint’s Insurance Policies
Sprint offers two types of insurance policies: Equipment Service and Repair Program (ESRP) and Total Equipment Protection (TEP) Plus. ESRP covers repairs for your device, while TEP Plus covers repairs, replacements, and protection against loss, theft, and damage.
It’s important to note that you must enroll in either ESRP or TEP Plus within 30 days of purchasing a new device. You can also add either insurance policy after 30 days, but your device will need to pass a visual inspection before being eligible for coverage.
Equipment Service and Repair Program (ESRP)
ESRP is the basic insurance policy offered by Sprint. This insurance covers repairs for your device, including cracked screens, water damage, and mechanical failures. Here’s how to file a claim for ESRP:
- Contact Sprint customer service at 1-800-584-3666 to begin the claims process.
- Provide the representative with your personal information and details about the damage to your device.
- Sprint will provide you with a shipping label to send your device in for repairs.
- Once Sprint receives your device, they will repair it and send it back to you.
- You will be responsible for paying the deductible, which can range from $25 to $200 depending on your device.
Total Equipment Protection (TEP) Plus
TEP Plus is a comprehensive insurance policy offered by Sprint. This insurance covers repairs, replacements, and protection against loss, theft, and damage. Here’s how to file a claim for TEP Plus:
- Contact Sprint customer service at 1-800-584-3666 to begin the claims process.
- Provide the representative with your personal information and details about the damage to your device.
- If your device is lost or stolen, Sprint will file a police report on your behalf.
- Sprint will provide you with a replacement device, which may be new or refurbished depending on availability.
- You will be responsible for paying the deductible, which can range from $50 to $275 depending on your device.
Insurance Claim FAQs
What should I do if my device is lost or stolen?
If your device is lost or stolen, you should contact Sprint customer service at 1-800-584-3666 immediately to file a claim. Sprint will file a police report on your behalf and provide you with a replacement device.
What is the deductible for ESRP and TEP Plus?
The deductible for ESRP ranges from $25 to $200 depending on your device, while the deductible for TEP Plus ranges from $50 to $275 depending on your device.
How long does it take to receive a replacement device?
The amount of time it takes to receive a replacement device depends on availability. Sprint will provide you with an estimated delivery date once your claim has been processed.
Can I cancel my insurance policy?
Yes, you can cancel your insurance policy at any time. If you cancel within 30 days of enrolling, you will receive a full refund. If you cancel after 30 days, you will receive a prorated refund.
What types of damage does ESRP and TEP Plus cover?
ESRP covers repairs for your device, including cracked screens, water damage, and mechanical failures. TEP Plus covers repairs, replacements, and protection against loss, theft, and damage.
Conclusion
Filing an insurance claim for Sprint is a straightforward process, but it’s important to understand the policies and deductibles before making a claim. By following the steps outlined in this guide and consulting the FAQ section, you can ensure that your device is repaired or replaced in a timely and cost-effective manner.
Insurance Policy |
ESRP |
TEP Plus |
Coverage |
Repairs |
Repairs, Replacements, Loss/Theft/Damage Protection |
Deductible |
$25-$200 |
$50-$275 |
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