AT&T offers insurance for your mobile phone to protect it against damage, loss, or theft. This insurance is available for both prepaid and postpaid AT&T customers. The insurance covers a wide range of damages, including cracked screens, water damage, and mechanical or electrical failures. In this article, we will discuss the different types of AT&T mobile phone insurance, the steps to file a claim, and the frequently asked questions related to the insurance.
Types of AT&T Mobile Phone Insurance
AT&T offers two types of mobile phone insurance- AT&T Mobile Insurance and AT&T Mobile Protection Pack.
AT&T Mobile Insurance
AT&T Mobile Insurance covers accidental damage, including cracked screens, mechanical and electrical failures, and loss or theft. The insurance covers a replacement device or repair, and also includes next-day device replacement for lost or stolen devices.
The insurance costs $8.99 per month for smartphones and smartwatches, and $6.99 per month for basic and standard devices.
AT&T Mobile Protection Pack
The AT&T Mobile Protection Pack includes all the benefits of AT&T Mobile Insurance, along with additional features such as enhanced technical support and convenient device setup.
The protection pack costs $11.99 per month for smartphones and smartwatches, and $9.99 per month for basic and standard devices.
How to file a claim
If your mobile phone is damaged, lost, or stolen, you can file a claim through the AT&T website or by calling the AT&T customer service. Here are the steps to file a claim:
1. Log in to your AT&T account and select the “File a Claim” option.
2. Choose the type of claim- damage, loss, or theft.
3. Provide the required information, such as your phone number, account information, and the details of the damage or loss.
4. Pay the deductible fee, which varies depending on the type of insurance and the device.
5. Receive the replacement device or schedule a repair.
FAQs about Insurance on Phone AT&T
Question |
Answer |
What types of devices are covered under AT&T mobile phone insurance? |
AT&T mobile phone insurance covers smartphones, basic phones, tablets, and smartwatches. |
Is there a limit to the number of claims I can file? |
There is a limit of two claims per 12-month period for AT&T Mobile Insurance, and a limit of three claims per 12-month period for AT&T Mobile Protection Pack. |
Can I add insurance to my device after purchase? |
Yes, you can add insurance to your device within 30 days of purchase. |
What is the deductible fee for AT&T Mobile Insurance? |
The deductible fee varies depending on the device and the type of insurance. For example, the deductible fee for smartphones under AT&T Mobile Insurance ranges from $25 to $299. |
Is there a waiting period before I can file a claim? |
Yes, there is a waiting period of 14 days before you can file a claim for loss or theft. |
Conclusion
AT&T mobile phone insurance is a great option to protect your device from accidents, loss, or theft. The insurance is available for both prepaid and postpaid customers, and covers a wide range of damages. Whether you opt for AT&T Mobile Insurance or AT&T Mobile Protection Pack, you can be assured of quick and seamless replacement or repair of your device.
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