Colonial Insurance Phone Number: How to Contact Customer Service

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Since 1939, Colonial Insurance has been providing insurance services to people all over the United States. The company has a reputation for quick and efficient customer service and is known for its affordable rates. If you are a Colonial Insurance policyholder and need to contact the company’s customer service department for any reason, this article will provide you with all the information you need to do so.

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Why You Might Need to Contact Colonial Insurance Customer Service

There are a variety of reasons why you might need to contact Colonial Insurance’s customer service department. Some of the most common reasons include:

  • Updating your policy information
  • Filing a claim
  • Checking the status of a claim
  • Requesting roadside assistance
  • Canceling your policy
  • Getting general information about your policy or coverage

No matter what your reason for needing to contact Colonial Insurance customer service, there are several ways to do so.

Ways to Contact Colonial Insurance Customer Service

Colonial Insurance offers several different ways to contact their customer service department. Some of the most popular options include:

Contacting Customer Service by Phone

The easiest and most direct way to contact Colonial Insurance customer service is by phone. The company’s main customer service phone number is 1-800-325-1088. When you call this number, you will be connected with a customer service representative who can help you with your issue. You will need to provide your policy number in order to access your account information, so be sure to have it handy when you call.

If you are calling outside of normal business hours, you can still reach Colonial Insurance customer service by phone. They offer a 24/7 customer service line that you can call at any time. The number for the 24/7 line is also 1-800-325-1088.

Contacting Customer Service by Email

If you prefer to contact customer service by email, you can do so by filling out the contact form on Colonial Insurance’s website. The form asks for your name, email address, phone number, policy number, and a brief description of your issue. Once you submit the form, a customer service representative will respond to your inquiry as soon as possible. Keep in mind that email responses may take longer than phone responses, so this may not be the best option if you need immediate assistance.

Contacting Customer Service by Mail

If you would like to contact Colonial Insurance customer service by mail, you can do so by sending a letter to their mailing address. The address is:

Colonial Insurance
P.O. Box 100195
Columbia, SC 29202

Be sure to include your policy number and a detailed description of your issue in your letter.

FAQs About Colonial Insurance Phone Number

Here are a few frequently asked questions about contacting Colonial Insurance customer service:

What are Colonial Insurance’s business hours?

Colonial Insurance’s customer service department is open Monday through Friday from 8 a.m. to 9 p.m. Eastern Time. They are also open on Saturdays from 9 a.m. to 5 p.m. Eastern Time.

Can I file a claim online?

Yes, Colonial Insurance offers an online claims portal where you can file a claim quickly and easily. To access the portal, visit their website and click on the “File a Claim” button at the top of the page.

What information do I need to provide when I call customer service?

When you call Colonial Insurance customer service, you will need to provide your policy number and a detailed description of your issue. It may also be helpful to have any relevant documents or information related to your issue on hand, such as your insurance card or claim number.

Conclusion

Overall, Colonial Insurance’s customer service department is easy to reach and very helpful. Whether you prefer to contact them by phone, email, or mail, you should be able to get the assistance you need quickly and efficiently. If you have any additional questions or concerns about contacting Colonial Insurance customer service, don’t hesitate to reach out to them directly.

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