The General Insurance Reviews: Everything You Need to Know

Looking for an insurance policy that caters to your needs? The General Insurance is a reliable provider that offers quality insurance services. But, how do you know if it lives up to your expectations? In this article, we provide a comprehensive review of The General Insurance, including its policies, coverage, and customer service.

Overview of The General Insurance

The General Insurance is a reputable insurance provider that offers affordable car insurance. It has been serving clients since 1963 and has developed a reputation for providing quality insurance services. The company is headquartered in Nashville, Tennessee, and operates across the United States. Its primary focus is non-standard insurance policies.

The General Insurance’s goal is to provide quality insurance services at a reasonable price. It caters to drivers who may have difficulty getting insurance from other providers, such as those with poor driving records or those who have been convicted of DUI.

The General Insurance Coverage

The General Insurance offers a range of coverage options to its clients. It provides liability coverage, which covers damages that you are responsible for in an accident. It also provides collision coverage, which covers damages to your vehicle in an accident. Additionally, it offers comprehensive coverage, which covers damages that are not caused by an accident, such as theft, fire, or natural disasters.

Moreover, The General Insurance has a unique feature, known as the General® Roadside Assistance. The service is available 24/7, providing clients with immediate assistance in case of an emergency. The service will cover towing, jump-starts, fuel delivery, lockouts, and tire changes. It covers up to $100 per incident, and you can use it up to five times per year.

The General Insurance also provides a loyalty program for its clients. If you renew your policy with them, you will receive accident forgiveness, which means your premium will not increase in case of an accident. You will also receive a diminishing deductible, meaning your deductible will decrease by $100 every year you renew your policy.

The General Insurance Policies

The General Insurance offers a straightforward policy that is easy to understand. Its policies are customizable, meaning you can choose the coverage that suits your needs. The company offers six-month policies, making it easy for clients to adjust their coverage according to their changing needs. Moreover, the company offers full-payment, monthly, and bi-monthly payment options.

Furthermore, The General Insurance has a mobile app that allows clients to manage their policies easily. The app provides clients with access to policy information, allows them to make payments, and provides easy access to the General® Roadside Assistance program.

The General Insurance Customer Service

The General Insurance has a dedicated customer service team that is available to assist clients with any queries or concerns. The company provides various channels of communication, including email, phone, and social media. The customer service team is available 24/7, providing clients with prompt assistance when they need it.

The General Insurance also has an online portal that enables clients to manage their accounts easily. Clients can view their policy information, make payments, and file claims through the portal.

The General Insurance Reviews

What do clients have to say about The General Insurance? We have gathered reviews from various sources, including Trustpilot, Consumer Affairs, and the Better Business Bureau.

Trustpilot

The General Insurance has a mixed rating on Trustpilot, with a 3.5-star rating out of 5 based on 8,616 reviews. Some clients praise the company for its affordable rates and excellent customer service. However, some clients complain about issues with claims processing and unreasonable rates.

Consumer Affairs

The General Insurance has a 3.3-star rating out of 5 on Consumer Affairs based on 486 reviews. Clients praise the company for its affordability, easy-to-use website, and friendly customer service team. However, some clients complain about slow claims processing and difficulty canceling policies.

Better Business Bureau

The General Insurance has an A+ rating on the Better Business Bureau based on its complaint history, length of time in business, and transparency of business practices. The company has resolved most complaints filed against it, indicating its commitment to providing quality services to its clients.

The General Insurance FAQs

Here are some frequently asked questions about The General Insurance:

Conclusion

The General Insurance provides quality insurance services at an affordable price. Its coverage options are customizable, making it easy for clients to choose the coverage that suits their needs. The company has a dedicated customer service team that is available to assist clients 24/7. While it has received mixed reviews from clients, The General Insurance has resolved most of the complaints filed against it, indicating its commitment to providing quality services to its clients.