State Farm General Insurance Company: A Comprehensive Guide

State Farm is a renowned insurance company in the United States, offering a wide range of insurance products and financial services to customers. As of December 2020, State Farm had 83.4 million policies and accounts in force, and the company had a market share of 9.27% in the US auto insurance market. In this article, we will provide a comprehensive guide to State Farm General Insurance Company, its history, products, customer reviews, and frequently asked questions.

History of State Farm General Insurance Company

State Farm was founded by George J. Mecherle in 1922, as an automobile insurance company in Bloomington, Illinois. Mecherle was a retired farmer and insurance salesman, and he wanted to create a company that offered affordable and reliable car insurance to rural farmers. The company grew rapidly, and by 1935, it had expanded its operations to all 48 states in the US. In 1953, State Farm became the largest auto insurer in the US, a position it has held ever since. Over the years, State Farm has diversified its insurance products and financial services, and it is now one of the largest insurers in the world.

Today, State Farm has more than 58,000 employees and 19,000 agents in the US, Canada, and Australia. The company has a strong commitment to community involvement and philanthropy, and it has donated millions of dollars to various causes and organizations over the years.

Products and Services Offered by State Farm

State Farm offers a wide variety of insurance products and financial services to customers. Here are some of the most popular products and services offered by the company:

State Farm also offers a variety of discount programs, such as the Drive Safe and Save program, which rewards safe driving habits with lower rates, and the Steer Clear program, which is designed to help young drivers develop safe driving skills. The company has a mobile app that allows customers to manage their policies, file claims, and get roadside assistance on-the-go.

Customer Reviews of State Farm

State Farm has generally positive reviews from customers, with an overall rating of 4.2 out of 5 stars on Trustpilot, based on over 9,000 reviews. Customers praise State Farm for its excellent customer service, affordable rates, and fast claims processing. However, some customers have complained about long wait times on the phone and difficulty getting claims approved.

State Farm has received several awards and accolades over the years, including being named the #1 auto insurer in the US by JD Power in 2019 and 2020. The company has also received recognition for its diversity and inclusion initiatives, and it has been named one of the Best Places to Work for LGBTQ Equality by the Human Rights Campaign Foundation.

Frequently Asked Questions About State Farm

1. How do I file a claim with State Farm?

You can file a claim with State Farm by calling the company’s 24/7 claims hotline at 1-800-SF-CLAIM (1-800-732-5246), using the State Farm mobile app, or filing a claim online through the State Farm website. You will need to provide details about the incident, such as the date, time, and location of the accident, and any other relevant information.

2. Does State Farm offer discounts on insurance?

Yes, State Farm offers a variety of discount programs to customers. Some of the most popular discounts include the Drive Safe and Save program, the Steer Clear program for young drivers, and the Good Student Discount for students with good grades. You can also save money by bundling multiple insurance products with State Farm, such as auto and homeowners insurance.

3. How can I contact State Farm customer service?

You can contact State Farm customer service by calling 1-800-STATE-FARM (1-800-782-8332), using the chat feature on the State Farm website, or visiting a State Farm agent in person. The company also has a Help Center on its website that provides answers to frequently asked questions and other resources for customers.

4. Does State Farm offer life insurance?

Yes, State Farm offers a variety of life insurance products, including term life insurance, whole life insurance, and universal life insurance. You can get a life insurance quote from State Farm by visiting the company’s website or contacting a State Farm agent.

5. Can I manage my State Farm policy online?

Yes, you can manage your State Farm policy online through the company’s website or mobile app. You can view your policy details, pay your bill, file a claim, and contact customer service through the online portal.

Conclusion

State Farm General Insurance Company is a well-established insurance company in the United States, offering a wide range of insurance products and financial services to customers. The company has a strong commitment to community involvement and philanthropy, and it has received positive reviews from customers and industry experts alike. If you are in the market for insurance or financial services, State Farm is definitely worth considering.