Infinity Insurance Customer Service

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Infinity Insurance is a reliable insurance company that provides a wide range of insurance services to its customers. The company has been in business for over 60 years and is known for its excellent customer service. The company has a team of experienced professionals who are always ready to answer any questions and help with any insurance-related issues.

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Overview of Infinity Insurance

Infinity Insurance is a property and casualty insurance company that provides auto, commercial vehicle, and homeowner insurance. The company was founded in 1955 and has its headquarters in Birmingham, Alabama. Infinity Insurance has over 40,000 agents across the United States, making it one of the largest insurance companies in the country.

The company has a strong focus on customer service and provides a wide range of services that help customers manage their policies and claims. Infinity Insurance has also received numerous awards for its customer service over the years, including the J.D. Power award for customer satisfaction.

Infinity Insurance Customer Service

Infinity Insurance has a team of experienced customer service representatives who are available to assist customers with any insurance-related questions or issues. The company has a 24/7 customer service hotline that customers can call to speak with a representative. The company also provides customer service through its website and mobile app.

Infinity Insurance has a strong online presence and provides customers with access to their policy information, claims status, and other important information through its website and mobile app. Customers can also make payments, file claims, and manage their policies through these platforms.

Customer Service Phone Number

Customers can contact Infinity Insurance customer service by calling 1-800-782-1020. The company has a team of experienced customer service representatives who are available 24/7 to assist customers with their insurance needs. Customers can also contact their local agent for assistance.

Website and Mobile App

Infinity Insurance has a user-friendly website and mobile app that customers can use to manage their policies, file claims, and make payments. The website and mobile app are available for free and are easy to use. Customers can also access important information, such as policy details and claims status, through these platforms.

Social Media

Infinity Insurance has a strong social media presence, with active accounts on Facebook, Twitter, and Instagram. Customers can follow the company on these platforms to stay up to date on the latest news and promotions. The company also uses social media to provide customer service and answer questions from customers.

Infinity Insurance Claims Process

Infinity Insurance has a straightforward claims process that is designed to help customers get their claims processed quickly and efficiently. Customers can file a claim through the company’s website or by calling the customer service hotline.

Once a claim has been filed, the customer will be assigned a claims adjuster who will review the claim and determine the extent of the damage. The claims adjuster will then work with the customer to determine the best course of action, whether it’s repairing the damage or replacing the vehicle or property.

Infinity Insurance has a network of approved repair shops that customers can use to get their vehicles repaired. The company also offers rental reimbursement for customers who need a rental car while their vehicle is being repaired.

FAQ

Question
Answer
How do I file a claim?
Customers can file a claim through the company’s website or by calling the customer service hotline.
How long will it take to process my claim?
The time it takes to process a claim depends on the extent of the damage and the complexity of the claim. Infinity Insurance strives to process claims as quickly as possible.
Will I need to provide documentation for my claim?
Yes, customers will need to provide documentation, such as police reports and repair estimates, to support their claim.
Can I use my own repair shop?
Yes, customers can use their own repair shop. However, the repair shop will need to be approved by Infinity Insurance before any repairs can be made.
What if my vehicle is totaled?
If a customer’s vehicle is totaled, Infinity Insurance will provide the customer with a replacement vehicle or pay the customer the actual cash value of the vehicle.

Conclusion

Infinity Insurance is a reliable insurance company that is known for its excellent customer service. The company has a strong online presence and provides customers with access to a wide range of services through its website and mobile app. The company’s claims process is straightforward and designed to help customers get their claims processed quickly and efficiently.

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