Contact Massachusetts Unemployment Insurance

Unemployment insurance is a valuable resource for those who find themselves without work. The benefits can provide temporary financial assistance for those who qualify. In Massachusetts, the Department of Unemployment Assistance (DUA) administers unemployment insurance. This article will cover how to contact Massachusetts Unemployment Insurance and answer frequently asked questions.

Contacting Massachusetts Unemployment Insurance

The Department of Unemployment Assistance can be reached in several ways. To contact the DUA, you can:

  1. Call the TeleClaim Center: 1-877-626-6800
  2. Sign into your UI Online account and send a message through the Message Center
  3. Visit a career center

Before contacting the DUA, it’s important to have your personal information ready. This includes your social security number, date of birth, and contact information.

Phone

The TeleClaim Center is available Monday through Friday from 8:30 am to 4:30 pm. When calling, be prepared to provide personal information as well as information about your previous employment. You may also need to verify your identity.

If you need language assistance, the TeleClaim Center offers interpreters for over 140 languages.

UI Online

UI Online is a tool that provides claimants with access to their unemployment insurance information. Through UI Online, you can apply, certify, and manage your claim. If you need to contact the DUA through UI Online, log into your account and click on the Message Center. From there, you can send a message to the DUA.

Career Centers

Career centers provide a range of services for job seekers. If you need to contact the DUA in person, visiting a career center is a good option. At a career center, you can speak with an unemployment insurance representative and receive assistance with your claim.

FAQ

How do I file for unemployment insurance in Massachusetts?

You can file for unemployment insurance in Massachusetts by visiting the DUA website or by calling the TeleClaim Center. When filing, be prepared to provide personal information as well as information about your previous employment.

What are the eligibility requirements for unemployment insurance in Massachusetts?

To be eligible for unemployment insurance in Massachusetts, you must have lost your job through no fault of your own, be able to work, and be actively seeking work. You must also have earned enough wages during the base period.

How long does it take to receive unemployment benefits in Massachusetts?

The length of time it takes to receive unemployment benefits in Massachusetts varies. You may receive your first payment within three weeks of filing your claim, but it can take longer.

How much will I receive in unemployment benefits in Massachusetts?

The amount of unemployment benefits you receive in Massachusetts is based on your earnings during the base period. The maximum weekly benefit amount is $855 as of 2021.

How long can I receive unemployment benefits in Massachusetts?

Under normal circumstances, you can receive unemployment benefits for up to 26 weeks in Massachusetts. However, during times of high unemployment, additional weeks may be added.

Conclusion

Contacting the Massachusetts Department of Unemployment Assistance is an important step in receiving unemployment benefits. Knowing how to contact the DUA and what information to provide can help you receive benefits in a timely manner. If you have additional questions about unemployment insurance in Massachusetts, visit the DUA website for more information.