Contact USAA Insurance

USAA Insurance is a financial services provider that offers a range of insurance products to its members. It is one of the largest insurers in the United States, serving more than 12 million members across the country. USAA offers auto, home, renters, life, and other insurance products, as well as banking and investment services. If you are a USAA member and you need to contact the company, there are several ways to do so. In this article, we will discuss the various methods of contacting USAA Insurance and provide answers to some frequently asked questions.

Contacting USAA Insurance by Phone

One of the easiest ways to contact USAA Insurance is by phone. You can call their toll-free number at 1-800-531-8722 to connect with a representative. The customer service phone lines are available 24/7, so you can call anytime, day or night. When you call, you will be prompted to enter your USAA membership number, so make sure you have that handy.

If you need to speak with someone about a specific insurance policy, you can call the number listed on your policy documents. The phone lines for specific policies are only available during certain hours, so check your policy documentation for details.

If you are calling from outside the United States, you can call USAA Insurance collect at +1-210-531-8722.

In addition to the customer service line, USAA Insurance also has a claims line for reporting accidents and filing claims. The claims line can be reached at 1-800-531-8722. When you call, you will be prompted to enter your policy number and provide some information about the incident.

Contacting USAA Insurance by Email and Chat

If you prefer to communicate with USAA Insurance in writing, you can send an email or use their online chat service. To send an email, log in to your account on the USAA website and click the “Contact Us” link at the bottom of the page. From there, you can send a secure message to a USAA representative. You can expect a response within 24-48 hours.

The online chat service is available Monday through Friday from 7:30 am to 10:00 pm Central Time and Saturday from 8:00 am to 6:00 pm Central Time. To access the chat service, log in to your account on the USAA website and click the chat icon in the bottom right corner of the page.

Contacting USAA Insurance by Mail

If you need to send USAA Insurance documents or correspondence by mail, you can use the following address:


9800 Fredericksburg Road

San Antonio, TX 78288

Keep in mind that sending mail may result in longer response times compared to other methods of communication.


How do I file a claim with USAA Insurance?

To file a claim with USAA Insurance, call their claims line at 1-800-531-8722 or log in to your account on the USAA website and click the “File a Claim” link. Be prepared to provide information about the incident and any other parties involved.

How do I view my policy documents with USAA Insurance?

To view your policy documents with USAA Insurance, log in to your account on the USAA website and click the “View Policy” link. You can also request hard copies of your policy documents by mail.

How do I cancel my USAA Insurance policy?

To cancel your USAA Insurance policy, call the customer service line at 1-800-531-8722 and speak with a representative. Be prepared to provide your policy information and the reason for cancellation.

Does USAA Insurance offer discounts?

Yes, USAA Insurance offers a variety of discounts to its members, including safe driver, good student, and multi-policy discounts. To see if you qualify for any discounts, contact USAA Insurance or log in to your account on the USAA website.

What types of insurance does USAA Insurance offer?

USAA Insurance offers a range of insurance products, including auto, home, renters, life, and other types of insurance. They also offer banking and investment services to their members.

USAA Insurance Contact Information
Customer service phone number 1-800-531-8722
Claims phone number 1-800-531-8722
USAA Insurance collect (for international calls) +1-210-531-8722
USAA Insurance email Secure message through website
USAA Insurance address 9800 Fredericksburg Road, San Antonio, TX 78288