Aetna Insurance Company is one of the leading healthcare companies in the United States. It offers a wide range of health insurance products and services. The company was founded in 1853 and has since grown to become one of the most trusted names in the insurance industry. In this article, we will explore everything you need to know about Aetna Insurance Company – from its history and products to its customer service and reputation.
Company History
Aetna Insurance Company was founded in 1853 in Hartford, Connecticut. It started as a fire insurance company, offering coverage to homeowners and businesses. The company later expanded to include life insurance and eventually health insurance. Over the years, Aetna has become one of the largest health insurance companies in the United States.
Today, Aetna is a subsidiary of CVS Health, a leading healthcare company that provides a wide range of services, including pharmacy services and retail clinics. The merger between Aetna and CVS Health was completed in November 2018, creating a new healthcare giant with more than $240 billion in annual revenue.
Products and Services
Aetna offers a wide range of health insurance products and services to individuals, families, and businesses. Its products include:
Product Name |
Description |
Aetna HMO Plans |
HMO plans offer coverage for services provided by a network of doctors and hospitals. |
Aetna PPO Plans |
PPO plans offer coverage for services provided both in-network and out-of-network. |
Aetna Medicare Plans |
Medicare plans offer coverage for people who qualify for Medicare benefits. |
Aetna Dental Plans |
Dental plans offer coverage for routine dental services and procedures. |
Aetna Vision Plans |
Vision plans offer coverage for eye exams, glasses, and contact lenses. |
In addition to health insurance products, Aetna also offers a range of wellness programs and services. These include:
- Wellness coaching
- Online health and wellness tools
- Smoking cessation programs
- Weight management programs
- Stress management programs
Customer Service
Aetna Insurance Company is known for its excellent customer service. The company has a dedicated team of customer service representatives who are available to answer questions and provide assistance. Customers can reach Aetna customer service by phone, email, or online chat.
In addition to its customer service team, Aetna also offers a range of online tools and resources to help customers manage their health insurance. These include:
- Online billing and payment options
- Online claims submissions
- Online provider directories
- Mobile apps for iOS and Android devices
Reputation
Aetna Insurance Company has a strong reputation in the insurance industry. The company has received high marks for its customer service, financial stability, and commitment to innovation. Aetna has also been recognized for its efforts to promote health and wellness among its customers and employees.
FAQs
What types of health insurance does Aetna offer?
Aetna offers a range of health insurance products, including HMO plans, PPO plans, Medicare plans, dental plans, and vision plans.
How can I contact Aetna customer service?
You can contact Aetna customer service by phone, email, or online chat. The company also offers a range of online tools and resources to help customers manage their health insurance.
What is Aetna’s reputation in the insurance industry?
Aetna has a strong reputation in the insurance industry. The company has received high marks for its customer service, financial stability, and commitment to innovation.
Does Aetna offer wellness programs and services?
Yes, Aetna offers a range of wellness programs and services, including wellness coaching, online health and wellness tools, smoking cessation programs, weight management programs, and stress management programs.
Is Aetna part of CVS Health?
Yes, Aetna is a subsidiary of CVS Health. The merger between Aetna and CVS Health was completed in November 2018.
Conclusion
Aetna Insurance Company is a trusted name in the insurance industry. The company offers a wide range of health insurance products and services, as well as wellness programs and services. With its excellent customer service and commitment to innovation, Aetna has established itself as a leader in the healthcare industry.
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